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FAQ
Delivery
9
Where do you deliver to?
Do you have extra charges for delivery?
How long does it take for my order to be delivered?
How can I track my order?
What if the item I received was damaged?
See all 9 articles
Order Statuses
2
My COD order status says 'Pending.' What does that mean?
My order status says 'Processing' / 'Processing AWB' What does that mean?
Returns/Exchange
6
How can I return an item?
What is the return notice period?
Do I get a Refund? Do I get my money back?
How long does a return or exchange refund take?
What happens to the voucher I used to buy an item if I ask for a return/exchange?
See all 6 articles
Products
6
How can I search for a product at GOLDEN SCENT?
Does GOLDEN SCENT guarantee authenticity of its products?
The item I want is out of stock. What do I do?
What if I don’t like my order?
What if I receive a different item than the one I ordered?
See all 6 articles
Payment Methods
4
What kind of payment methods do you accept?
Is GOLDEN SCENT’s website trusted for online payments?
What is a 3D-Secure credit card?
My credit card details were rejected! What can I do?
Vouchers
5
How do I redeem my coupon voucher?
What are the different types of vouchers that I could use?
Can I use more than one voucher at a time?
Can I use a voucher more than once?
Can i use vouchers at all items ?
Technical & Security
2
How secure is shopping on GOLDEN SCENT?
What if I forgot my password?
Shopping
6
How can I place an order at GOLDEN SCENT?
How do I register?
Why login and what does it mean?
Do you have a showroom?Where is your store?
How can I unsubscribe from the newsletter ?
See all 6 articles
Value added tax VAT
3
What Is VAT?
Does the price on the site include VAT?
How is VAT calculated?
All about fragrances
6
What is the difference between the concentration and the strength of the fragrance?
List of fragrance's concentrations ?
What is the difference between fragrance stability and fragrance aromatic
What are the note levels of any perfume?
How to store your perfume to stay longer?
See all 6 articles