Delivery 9

• Where do you deliver to?
• Do you have extra charges for delivery?
• How long does it take for my order to be delivered?
• How can I track my order?
• What if the item I received was damaged?

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Order Statuses 3

• My COD order status says 'Pending.' What does that mean?
• My Bank Transfer order status says 'Pending.'On Hold' What does that mean?
• My order status says 'Processing' / 'Processing AWB' What does that mean?

Returns/Exchange 6

• How can I return an item?
• What is the return notice period?
• Do I get a Refund? Do I get my money back?
• How long does a return or exchange refund take?
• What happens to the voucher I used to buy an item if I ask for a return/exchange?

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Products 6

• How can I search for a product at GOLDEN SCENT?
• Does GOLDEN SCENT guarantee authenticity of its products?
• The item I want is out of stock. What do I do?
• What if I don’t like my order?
• What if I receive a different item than the one I ordered?

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Payment Methods 4

• What kind of payment methods do you accept?
• Is GOLDEN SCENT’s website trusted for online payments?
• What is a 3D-Secure credit card?
• My credit card details were rejected! What can I do?

Vouchers 5

• How do I redeem my coupon voucher?
• What are the different types of vouchers that I could use?
• Can I use more than one voucher at a time?
• Can I use a voucher more than once?
• Can i use vouchers at all items ?

Technical & Security 2

• How secure is shopping on GOLDEN SCENT?
• What if I forgot my password?

Shopping 6

• How can I place an order at GOLDEN SCENT?
• How do I register?
• Why login and what does it mean?
• Do you have a showroom?Where is your store?
• How can I unsubscribe from the newsletter ?

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Value added tax VAT 3

• What Is VAT?
• Does the price on the site include VAT?
• How is VAT calculated?

All about fragrances 6

• What is the difference between the concentration and the strength of the fragrance?
• List of fragrance's concentrations ?
• What is the difference between fragrance stability and fragrance aromatic
• What are the note levels of any perfume?
• How to store your perfume to stay longer?

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