We do offer refunds in the form of coupons. This means that if you place an order and you are not satisfied by the product received, we give you the possibility to return it for free: we would pay the return shipping fees and would issue you a refund coupon for the value of the item that you are returning. This will give you the opportunity to choose another item! For example if you paid SAR 100 for an item, we’ll give you a coupon for SAR 100 directly after you’ve returned the item to us. Please note that the SAR 30 shipping fee for orders below SAR 300 are not refundable.